Complaints procedure for clients

This is the form you need to fill in if you wish to submit your complaint to F1Markets Limited. For help to fill in this form, please speak to one of our Customer Support representative at +357 25 26 2513.

Please fill it on screen and click the ‘Submit your complaint’ button further below, for the immediate and automatic submission of your complaint to F1Markets Limited. Please note that F1Markets Limited cannot accept complaints submitted to it by any other mean/method (i.e. e-mail, telephone, etc.).

Complete, up-to-date as well as accurate information is required to be provided to F1Markets Limited for the proper investigation and evaluation of your complaint. Please note that the below Complaint Form is only indicative and not exhaustive. F1Markets Limited may request further information and/or clarifications and/or evidence as regards your complaint. Moreover, F1Markets Limited may request from you to re-submit a new Complaint Form in case it considers that you have incorrectly and/or falsely completed your Complaint Form.

F1Markets Limited will try to resolve your complaint on the basis of good faith, fairness and by taking such action as is consistent with market practice.

COMPANY INFORMATION: F1Markets Limited is a Cyprus Investment Firm, authorized and regulated by the Cyprus Securities and Exchange Commission with CIF license number 267/15. F1Markets Limited, registration number: HE329568 (Registered and Head Office Address: Kolonakiou Avenue 43, Diamond Court, Agios Athanasios, Office No: 2B, 4103 Limassol, Cyprus​.

RISK WARNING: Contracts for difference (‘CFDs’) are complex instruments and come with a high risk of losing money rapidly due to leverage. 83.22% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money. Trading CFDs, which is a marginal product, may result in the loss of your entire balance. Remember that leverage in CFDs can work both to your advantage and disadvantage. CFDs traders do not own, or have any rights to, the underlying assets. Trading CFDs is not appropriate for all investors. Past performance does not constitute a reliable indicator of future results. Future forecasts do not constitute a reliable indicator of future performance. Before deciding to trade, you should carefully consider your investment objectives, level of experience and risk tolerance. Please ensure you fully understand the risk associated with the product envisaged and seek independent advice, if necessary. Please read our Risk Disclosure document.

REGIONAL RESTRICTIONS: F1Markets Limited offers services within the European Economic Area (excluding Belgium) and Switzerland.

F1Markets Limited does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of any financial product. F1Markets Limited is not a financial adviser and all services are provided on an execution only basis.

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